Customer Service Representatives (Financial Services) Salary Canada

See table for salaries.

Average Customer Service Representative’s Salary in Canada

The table below details the hourly wages for Customer Service Representatives – Financial Services.

The Canadian national occupation classification code (NOC) for this role is 1433.

Job titles and exact duties vary in this occupation and examples of some job titles are: accounts bank teller, bank customer service officer and financial customer service representative.

According to the latest figures, the highest hourly average (median) wages are earned in Saskatoon / Biggar, Saskatchewan at $19.49 per hour and the lowest average (median) wages are earned in Prince Edward Island at $14.30 per hour.

A typical full-time annual salary for this occupation is in the region of $28,000 – $38,000.

Government labour market data indicates that the number of job seekers will be larger than job vacancies in this profession for the near future.

Average Hourly (Median) Wages for Customer Service Representatives (Financial Services) in Canada

LocationLow Wage
$ per hr
Average Wage
$ per hr
High Wage
$ per hr
Year
Calgary – Alberta13.8517.0325.542014
Edmonton – Alberta14.7517.0023.592014
Vancouver / Lower Mainland Southwest – British Columbia 12.0017.0023.562014
Winnipeg – Manitoba11.2015.0021.002014
Fredericton / Oromocto – New Brunswick 12.5016.6123.002014
Halifax – Nova Scotia 11.5015.3821.632014
Toronto – Ontario 12.5018.1025.202014
Ottawa – Ontario 12.5018.0025.272014
Windsor / Sarnia – Ontario12.5015.4123.542014
Kitchener/ Waterloo / Barrie – Ontario 13.7517.0027.502014
Prince Edward Island 11.0014.3019.032014
Montreal – Quebec12.0017.2624.002014
Saskatoon / Biggar – Saskatchewan13.0019.4924.582014

Methodology*

Examples of duties include the following:
›› Processing customers’ cash deposits and withdrawals
›› Selling travellers’ cheques, foreign currency and money orders
›› Balancing daily transactions
›› Answering enquiries and resolving problems concerning customers’ accounts
Comparison with employment group

The 2016 full-time average hourly wage rate for office support occupations, which includes customer service representatives – financial services, is $20.31. The 2016 corresponding median weekly wage rate is $769, giving an approximate full-time annual salary for this employment group of $40,000.

Number In Employment

There are around 90,000 customer service representatives in financial services working in Canada.

These occupations may also be of interest:

Banking, Insurance and Other Financial Clerks
Bookkeepers
Customer Service Information and Related Clerks
Payroll Clerks
Supervisors, Finance and Insurance Clerks

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