Customer Service, Information and Related Clerks Salary Canada

See table for salaries.

Average Customer Service, Information and Related Clerk’s Salary in Canada

The table below details the hourly wages for Customer Service, Information and Related Clerks.

The Canadian national occupation classification code (NOC) for this role is 1453.

Job titles and exact duties vary in this occupation and examples of some job titles are: accounts information clerk, customer service clerk, public relations clerk and information clerk.

According to the latest figures, the highest hourly average (median) wages are earned in Saskatoon / Biggar, Saskatchewan at $20.17 per hour and the lowest average (median) wages are earned in Fredericton / Oromocto, New Brunswick at $12.50 per hour.

A typical full-time annual salary for this occupation is in the region of $25,000 – $35,000.

Government labour market data indicates that the number of job seekers will continue to be more than sufficient to fill job vacancies in this occupation for the near future. Retirements will be the main source of job vacancies in this occupation. Growth in this sector will slow significantly in the coming years as many call centres set up in countries with low labour costs such as India. Jobs in these occupations may pay at the minimum wage rates.

Average Hourly (Median) Wages for Customer Service, Information and Related Clerks in Canada

LocationLow Wage
$ per hr
Average Wage
$ per hr
High Wage
$ per hr
Calgary – Alberta11.2019.5026.002014
Edmonton – Alberta13.1019.0029.692014
Vancouver / Lower Mainland Southwest – British Columbia11.6518.0027.002014
Winnipeg – Manitoba 11.0015.0023.082014
Fredericton / Oromocto – New Brunswick 10.6512.5021.372014
Halifax – Nova Scotia11.0013.5022.842014
Toronto – Ontario11.2517.0027.692013
Ottawa – Ontario11.2515.2630.002014
Hamilton / Niagara Peninsula – Ontario11.2514.5029.812014
Kitchener / Waterloo / Barrie – Ontario 11.2515.5326.062014
Prince Edward Island 10.7513.0026.302014
Montreal – Quebec 10.9017.0025.002014
Saskatoon / Biggar – Saskatchewan14.0020.1728.752014


Examples of duties include:
›› Providing information to customers and the public concerning goods and services
›› Taking customer orders for goods or services
›› Responding to enquiries, investigating complaints and updating accounts
Comparison with employment group

The 2016 full-time average hourly wage rate for office support occupations, which includes customer service, information and related clerks, is $20.31. The 2016 corresponding median weekly wage rate is $769, giving an approximate full-time annual salary for this employment group of $40,000.

Number In Employment

There are over 150,000 customer service, information and related clerks working in Canada.

These occupations may also be of interest:

Customer Service Representatives – Financial Services
Retail Trade Supervisors
Receptionists and Switchboard Operators

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