See table for salaries.
Average Customer Service Representative’s Salary in Canada
The table below details the hourly wages for Customer Service Representatives – Financial Services.
The Canadian national occupation classification code (NOC) for this role is 6551.
Job titles and exact duties vary in this occupation and examples of some job titles are: accounts bank teller, bank customer service officer and financial customer service representative.
According to the latest figures, the highest hourly average (median) wages are earned in Alberta at $20.38 per hour and the lowest average (median) wages are earned in Halifax – Nova Scotia at $15.50 per hour.
A typical full-time annual salary for this occupation is in the region of $30,000 – $40,000.
According to government forecasts, it is expected that the number of job seekers will remain sufficient to fill the job openings in the near future.
Average Hourly (Median) Wages for Customer Service Representatives (Financial Services) in Canada
| Location | Low Wage $ per hr |
Average Wage $ per hr |
High Wage $ per hr |
Year |
|---|---|---|---|---|
| Calgary – Alberta*(1) | 17.94 | 20.38 | 23.43 | 2019 |
| Edmonton – Alberta*(1) | 17.94 | 20.38 | 23.43 | 2019 |
| Vancouver / Lower Mainland Southwest – British Columbia | 13.85 | 17.00 | 23.39 | 2018 |
| Winnipeg – Manitoba | 14.00 | 16.00 | 24.00 | 2018 |
| Fredericton / Oromocto – New Brunswick | 15.05 | 18.50 | 25.24 | 2018 |
| Halifax – Nova Scotia | 12.25 | 15.50 | 20.33 | 2018 |
| Toronto – Ontario | 14.00 | 17.79 | 27.18 | 2018 |
| Ottawa – Ontario | 14.10 | 16.00 | 25.00 | 2018 |
| Windsor / Sarnia – Ontario | 14.00 | 16.70 | 25.30 | 2018 |
| Kitchener/ Waterloo / Barrie – Ontario | 14.00 | 16.00 | 25.64 | 2018 |
| Prince Edward Island | 13.00 | 16.25 | 25.13 | 2018 |
| Montreal – Quebec | 15.00 | 18.35 | 22.50 | 2018 |
| Saskatoon / Biggar – Saskatchewan | 14.00 | 19.00 | 25.64 | 2018 |
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The 2020 full-time average hourly wage rate for customer and personal services occupations, which includes customer service representatives – financial services, is $20.55. The 2020 corresponding median weekly wage rate is $560, giving an approximate full-time annual salary for this employment group of $29,100.
There are around 70,000 customer service representatives in financial services working in Canada.
Banking, Insurance and Other Financial Clerks
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