Customer Service Representatives (Financial Services) Salary Canada

See table for salaries.

Average Customer Service Representative’s Salary in Canada

The table below details the hourly wages for Customer Service Representatives – Financial Services.

The Canadian national occupation classification code (NOC) for this role is 6551.

Job titles and exact duties vary in this occupation and examples of some job titles are: accounts bank teller, bank customer service officer and financial customer service representative.

According to the latest figures, the highest hourly average (median) wages are earned in Alberta at $20.38 per hour and the lowest average (median) wages are earned in Halifax – Nova Scotia at $15.50 per hour.

A typical full-time annual salary for this occupation is in the region of $30,000 – $40,000.

According to government forecasts, it is expected that the number of job seekers will remain sufficient to fill the job openings in the near future.

Average Hourly (Median) Wages for Customer Service Representatives (Financial Services) in Canada

Location Low Wage
$ per hr
Average Wage
$ per hr
High Wage
$ per hr
Year
Calgary – Alberta*(1) 17.94 20.38 23.43 2019
Edmonton – Alberta*(1) 17.94 20.38 23.43 2019
Vancouver / Lower Mainland Southwest – British Columbia 13.85 17.00 23.39 2018
Winnipeg – Manitoba 14.00 16.00 24.00 2018
Fredericton / Oromocto – New Brunswick 15.05 18.50 25.24 2018
Halifax – Nova Scotia 12.25 15.50 20.33 2018
Toronto – Ontario 14.00 17.79 27.18 2018
Ottawa – Ontario 14.10 16.00 25.00 2018
Windsor / Sarnia – Ontario 14.00 16.70 25.30 2018
Kitchener/ Waterloo / Barrie – Ontario 14.00 16.00 25.64 2018
Prince Edward Island 13.00 16.25 25.13 2018
Montreal – Quebec 15.00 18.35 22.50 2018
Saskatoon / Biggar – Saskatchewan 14.00 19.00 25.64 2018

Methodology

Examples of duties include the following:
›› Processing customers’ cash deposits and withdrawals
›› Selling travellers’ cheques, foreign currency and money orders
›› Balancing daily transactions
›› Answering enquiries and resolving problems concerning customers’ accounts
Comparison with employment group

The 2020 full-time average hourly wage rate for customer and personal services occupations, which includes customer service representatives – financial services, is $20.55. The 2020 corresponding median weekly wage rate is $560, giving an approximate full-time annual salary for this employment group of $29,100.

Number In Employment

There are around 70,000 customer service representatives in financial services working in Canada.

These occupations may also be of interest:

Banking, Insurance and Other Financial Clerks
Bookkeepers
Customer Service Information and Related Clerks
Payroll Clerks
Supervisors, Finance and Insurance Clerks

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