Customer Service, Information and Related Clerks Salary Canada

See table for salaries.

Average Customer Service, Information and Related Clerk’s Salary in Canada

The table below details the hourly wages for Customer Service, Information and Related Clerks.

The Canadian national occupation classification code (NOC) for this role is 6552.

Job titles and exact duties vary in this occupation and examples of some job titles are: accounts information clerk, customer service clerk, public relations clerk and information clerk.

According to the latest figures, the highest hourly average (median) wages are earned in Saskatoon / Biggar, Saskatchewan at $22.05 per hour and the lowest average (median) wages are earned in Prince Edward Island at $12.92 per hour.

A typical full-time annual salary for this occupation is in the region of $30,000 – $40,000.

Government labour market data indicates that the number of job seekers will continue to be more than sufficient to fill job vacancies in this occupation for the near future. Retirements will be the main source of job vacancies in this occupation. Growth in this sector will slow significantly in the coming years as many call centres set up in countries with low labour costs such as India. Jobs in these occupations may pay at the minimum wage rates.

Average Hourly (Median) Wages for Customer Service, Information and Related Clerks in Canada

Location Low Wage
$ per hr
Average Wage
$ per hr
High Wage
$ per hr
Year
Calgary – Alberta 13.50 21.72 35.59 2017
Edmonton – Alberta 15.06 19.55 34.76 2017
Vancouver / Lower Mainland Southwest – British Columbia 12.00 20.00 30.00 2016
Winnipeg – Manitoba 11.15 15.00 25.27 2016
Fredericton / Oromocto – New Brunswick 11.00 14.00 22.00 2016
Halifax – Nova Scotia 11.54 14.55 24.73 2016
Toronto – Ontario 11.60 18.00 28.33 2016
Ottawa – Ontario 11.75 16.00 25.64 2016
Hamilton / Niagara Peninsula – Ontario 11.60 15.00 25.03 2016
Kitchener / Waterloo / Barrie – Ontario 12.00 17.00 26.00 2016
Prince Edward Island 11.25 12.92 27.00 2016
Montreal – Quebec 11.25 16.25 24.04 2016
Saskatoon / Biggar – Saskatchewan 11.00 22.05 30.05 2016

Methodology

Examples of duties include:
›› Providing information to customers and the public concerning goods and services
›› Taking customer orders for goods or services
›› Responding to enquiries, investigating complaints and updating accounts
Comparison with employment group

The 2018 full-time average hourly wage rate for customer and personal services occupations, which includes customer service, information and related clerks, is $19.07. The 2018 corresponding median weekly wage rate is $666, giving an approximate full-time annual salary for this employment group of $35,000.

Number In Employment

There are over 150,000 customer service, information and related clerks working in Canada.

These occupations may also be of interest:

Customer Service Representatives – Financial Services
Retail Trade Supervisors
Receptionists and Switchboard Operators
Secretaries

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