See table for salaries.
Average Customer Service, Information and Related Clerk’s Salary in Canada
The table below details the hourly wages for Customer Service, Information and Related Clerks.
The Canadian national occupation classification code (NOC) for this role is 6552.
Job titles and exact duties vary in this occupation and examples of some job titles are: accounts information clerk, customer service clerk, public relations clerk and information clerk.
According to the latest figures, the highest hourly average (median) wages are earned in Edmonton – Alberta at $22.31 per hour and the lowest average (median) wages are earned in Prince Edward Island at $13.00 per hour.
A typical full-time annual salary for this occupation is in the region of $28,000 – $40,000.
Government labour market data indicates that the number of job seekers will continue to be more than sufficient to fill job vacancies in this occupation for the near future. Retirements will be the main source of job vacancies in this occupation. Growth in this sector will slow significantly in the coming years as many call centres set up in countries with low labour costs such as India. Jobs in these occupations may pay at the minimum wage rates.
Average Hourly (Median) Wages for Customer Service, Information and Related Clerks in Canada
| Location | Low Wage $ per hr |
Average Wage $ per hr |
High Wage $ per hr |
Year |
|---|---|---|---|---|
| Calgary – Alberta* | 15.00 | 22.00 | 36.19 | 2019 |
| Edmonton – Alberta* | 15.56 | 22.31 | 33.65 | 2019 |
| Vancouver / Lower Mainland Southwest – British Columbia | 13.85 | 21.00 | 29.54 | 2018 |
| Winnipeg – Manitoba | 11.65 | 15.33 | 27.00 | 2018 |
| Fredericton / Oromocto – New Brunswick | 11.50 | 14.46 | 20.34 | 2018 |
| Halifax – Nova Scotia | 11.75 | 14.00 | 23.08 | 2018 |
| Toronto – Ontario | 14.00 | 17.50 | 28.85 | 2018 |
| Ottawa – Ontario | 14.00 | 18.00 | 31.28 | 2018 |
| Hamilton / Niagara Peninsula – Ontario | 14.00 | 16.00 | 30.77 | 2018 |
| Kitchener / Waterloo / Barrie – Ontario | 14.00 | 16.25 | 26.86 | 2018 |
| Prince Edward Island | 12.25 | 13.00 | 25.00 | 2018 |
| Montreal – Quebec | 12.50 | 17.45 | 29.00 | 2018 |
| Saskatoon / Biggar – Saskatchewan | 12.18 | 19.62 | 30.00 | 2018 |
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The 2020 full-time average hourly wage rate for customer and personal services occupations, which includes customer service, information and related clerks, is $20.55. The 2020 corresponding median weekly wage rate is $560, giving an approximate full-time annual salary for this employment group of $29,100.
There are over 150,000 customer service, information and related clerks working in Canada.
Customer Service Representatives – Financial Services
Retail Trade Supervisors
Receptionists and Switchboard Operators
Secretaries